HOW DID COLLECTION TECH COMPANIES CREATE AI SOLUTIONS OVERNIGHT? THIS IS A REAL HOAX.
INTRODUCTION We can no longer watch as almost every technology vendor announces that they are “using AI” or liberally uses the terms intelligence, AI or machine thinking in their product description. Since 1991, our company has been marketing and supporting a full-featured AI-driven collection platform. There are many years and tens or thousands of hours […]
WHERE WERE THE VISIONARIES IN THE COLLECTION INDUSTRY?
It could be reasonably argued that the collection industry could have made more significant technological progress in the last two decades. Groundbreaking technology, better collection results and higher service levels have not successfully challenged nagging negative perceptions, the impact of the financial crisis, complex compliance requirements, frivolous lawsuits and rising costs against a backdrop of […]
ARTIFICIAL INTELLIGENCE IS A GLOBAL TREND, AND IT’S TIME FOR THE DEBT COLLECTION INDUSTRY TO SIGN UP
AN INTERVIEW WITH RANJAN DHARMARAJA, CEO OF QUANTRAX CORPORATION My name is Mark Namba, and I have been in technology and the ARM industry for a very long time. When it was clear that the role of dialers was changing forever, it was time for a career change, and I moved into the different, but […]
Collection technology – What a difference a year makes!
Well, well – It was only 11 months ago, that I published the article, “What does the Ontario Systems acquisition of Columbia Ultimate mean for the industry and Columbia Ultimate’s users? That was a very tough one, because of the fine line you have to dance on, when you are a consultant who sells a […]
AI IN DEBT COLLECTIONS – DEBUNKING THE MYTHS AND CLAIMS
My name is Mark Namba, and a few years ago, I left a long career in contact center solutions, to work with intelligent debt collection software. In hindsight, my timing could not have been better. What a lot has happened in 3 years! AI is in the news, front and center. The business world is […]
Artificial Intelligence Nears the Summit of Hype in Davos
Sundar Pichai at Davos on Jan. 24. Photographer: Jason Alden/Bloomberg Artificial intelligence approached the summit of hype at this year’s World Economic Forum. AI was on the lips of seemingly every corporate chief and policy maker attending this year’s conference in Davos, Switzerland. On Wednesday, the term “artificial intelligence” appeared in more than 20 headlines […]
QUANTRAX’S ANNOUNCEMENT STUNS THE COLLECTION INDUSTRY
At around 4PM on October 18th, 2017, at its annual user conference in San Antonio, Quantrax Corporation stunned its audience by announcing that it had created the first software robot for the collection industry. In the next few minutes, after a short video designed to have the impact of a modern Hollywood movie, Quantrax introduced […]
IT’S SOMETIMES EASY TO PREDICT THE FUTURE!
I have had several people e-mail me with comments about some of the articles I recently published about the state of collection technology. One of the questions I was asked more than once was “Why do you think your technology is better than what I have?” While going though some old documents, I recently came […]
WHAT A DIFFERENCE 20 YEARS MAKES, AND IT APPLIES TO COLLECTIONS TOO!
The Wall Street Journal is running a story titled, “Learning to Love Intelligent Machines”. It introduces the story with “Twenty years after famously losing to Deep Blue, chess champion Garry Kasparov says that it’s time to embrace AI and its liberating potential”. That was over twenty years ago (for those of us who were old […]
QUANTRAX PRESENTING AT THE ACA INTERNATIONAL 2017 CONVENTION AND EXPO, WITH CARA ROBINSON
Quantrax is very happy to announce that its CEO Ranjan Dharmaraja will be making a presentation “What if your software could think and make decisions? It CAN!” with Cara Robinson, VP Information Technology and Security, Capital Management Services. This conference is scheduled for July 16-18 in Seattle, WA and this presentation will take place on […]