No, the industry has not changed but we have failed to adapt to change and modern technology
Have you wondered why there are mergers and acquisitions changes taking place in the collection software space? Is this good for the ARM industry? In the period leading up to 2000, we enjoyed high fees, the introduction and growth of automated systems and easy access to quality employees. 20 years later, we do more work for less money and our technology expenses have increased without giving us better control of our operations. We hear a simple excuse – things are much more complex and challenging than they were 20 years ago.
Is there anything in the world that has not changed in the last 20 years? What about the collection industry? We did a few basic things 20 years ago – we posted accounts, sent letters, made phone calls, entered payments and remitted money […]