I have had several people e-mail me with comments about some of the articles I recently published about the state of collection technology. One of the questions I was asked more than once was “Why do you think your technology is better than what I have?” While going though some old documents, I recently came across an interview I had given to a magazine, at least 10 years ago. I do not recall if and where the interview was published, but I found some of the notes from those meetings. After several years, it made interesting reading, since we had predicted events that were not even considered important or possible at the time.
Here are excerpts from that interview.
EDITOR – In a period where we have seen the number of vendors shrink compared to 10 years ago, you have survived for about 15 years as a collection software company. […]