“I have been working with Quantrax for 15 years and have sent more projects than you can imagine. There has never been a project that has been too difficult for you to complete for our Law Firm. If you ever do come across a project that can’t be completed the way we have requested, you always come back with some kind of solution that will work and accomplish the goal we were set out to do. I have worked with many of the programmers, I feel that they are all very goal orientated and will work with you until you’re happy with the results. Communication is the key and they have no problem giving me a call if they have questions, which I believe is the best way to get the job done right the first time.Quantrax has come up with several neat tools to help our Law Firm increase our productivity and they keep us up to date with the latest technology.”Brenda Fisher, Clinton Harkins, P.C. | Marietta Ga. 30068
“As Vice President, I.T. at Collectcorp, I was a key member of the team responsible for implementing RMEx (then known as Intelec).
Following implementation, we found that agents could work 25% more accounts than previously. And more importantly, were more effective at collecting on those accounts. This was before we installed I-Tel, the integrated dialer.
RMEx provided huge benefits in terms of agent productivity. Agents are presented with accounts that the collection manager wants them to work, based on a pre-defined set of rules. Agents can quickly work accounts using smart codes to annotate accounts with common events and set in motion the next course of action.
Of still greater benefit was the fact that agents were working the correct accounts. In conjunction with scoring, RMEx has the ability to determine which accounts should be worked, and critically, which accounts not to work. There is absolutely no point in having an agent call a $50 account fifteen times. RMEx enables collection managers to decide how much work should be performed on an account, and when to stop work. This ensures that agents are always working the accounts most likely to pay, and gives them more time to work on those accounts.
These benefits were instrumental in enabling Collectcorp to grow from less than 100 agents to over 600 within a five year period.”
Steve Townend, Gatestone (Formerly Collectcorp)
“In an organization with over 450 employees, the best feature of the system is its flexibility! The intelligence inherent in the architecture of the Smart Codes is unparalleled in the industry I personally wish that more companies would have used this software when I was a collector or a manager in the years before bringing this system into FMS.”Balaji Rajan - President and Chief Executive Officer, FMS Investment Corp. | Rolling Meadows, IL
“RMEX is and will remain the best collection software on the market. With the dialer integration there isn’t a product that comes close.“Tracy Donelson - General Manager, Tulsa Adjustment Bureau
“Capital Management Services, LP, has been a Quantrax client for 9 years and we view Quantrax as a strategic vender that enables our organization to stay on the leading edge in collection software and dialer technology. Our teams have worked closely together to support over 20 unique clients with diverse needs and business requirements.
In the collection industry, speed and accuracy counts when it comes to new client, state, federal and business or compliance requirements. The Quantrax team has always delivered a product that not only takes into account the current needs but anticipated future needs as well.
With over 1,000 users at times with various skill levels, it’s important to have a system that’s flexible and easy to navigate. The RMEx platform has given us the confidence we need to satisfy our customers concerns when it comes to compliance, all of the work they’ve put into it helps us PREVENT compliance defects which is something our clients are happy to see as opposed to many systems which can only detect a defect after it has occurred.
In addition to agent productivity that is enhanced by the machine thinking we have set up, we also enjoy efficiencies in the clerical and administrative areas. Compared to other companies of our size, I believe our admin to collector ratios are very low because of the levels of automation offered by the system.
Quantrax has built a product and a team that is unparalleled in this industry, If you have any questions feel free to reach out to me.”
Cara J. Robinson
Capital Management Services
Cara Robinson - VP of Information Technology, Capital Management Services | Buffalo, NY | Greenville, SC
“Capital Management Services was in dire need to improve the quality of our customer experience in every aspect possible. In May 2012 we decided to add a call quality incentive for our employees to produce better quality for our customers.
The call quality incentive included the scoring of three recorded calls for each employee and assign a grade to each call. Quantrax and its team score the call with a high degree of accuracy, professionalism, and compliance. The team reviewed an average of 950 recorded calls per month and was prompt on the internal target due date. The Quantrax team assisted Capital Management Services to improve customer treatment and I am proud to say that our customer experience is at an all-time high.
The skills and dedication of Quantrax and their team have been exceptional and it has been a pleasure working with them.”Jonathan Fax, Capital Management Services | Buffalo, NY | Greenville, SC
“Since June 17, 1997 to last week when I retired, team Quantrax with Ranjan has always been there. Thank you and all of you for being who you are! We sincerely appreciate you and will always keep you and our relationship in our highest regards.”Paul R. Selan Jr., General Recovery Services | Scott Depot, WV
“Here is what one of our collectors is saying about your new graphical user interface. I think this works much faster then what I am used to… It’s great! Switching through screens and pop-ups are almost instant.“Marc Kempen - Owner, Data Central Collection Bureau | Fresno, CA
“I just wanted to drop you a quick note and let you know that we are pretty much through the dialer hardware upgrade that we had scheduled. Given the scope of the upgrade, I think things went very smoothly and I am very pleased with the outcome. Steve and his team worked diligently helping us through the transition, and I want to congratulate them all on a job well done. They were all very responsive and helpful as we got things up and running. But, I want to specifically make mention of Buddhika, as he has been especially attentive and dedicated to the upgrade. His attention to detail and responsiveness has made the process much easier and less painful. I am very happy with the work he has done and want to extend my sincere compliments to him and the rest of the team.“Bill Seay - Director IT, Revenue Recovery Corporation
“Quantrax is customizable to the point where it’s like a different system once your company decides on the best way to use it. Our company learned this very quickly. The first day with Quantrax was full of questions and clarifications due to the plethora of capabilities Quantrax has to offer. By day three we were already creating custom fields, responses, and shortcuts to fit our company’s needs, and to make Quantrax work FOR us. The customization capabilities of Quantrax makes a big difference and puts Quantrax above other systems I’ve come across, especially for members of management and administration.“Benjamin Roberts, Hatfield Portfolio Group