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What kind of leader are you most like Captain Kirk, Richie Cunningham or Archie Bunker?

Archie Bunker from the 70’s sitcom “All in the Family” was known for not accepting change easily. He preferred to stay in his own world, even though the world was passing him by.

“If everything is good in the henhouse you don’t have to go out for eggs”.

He was fine watching the changes around him while trying as hard as possible to ignore them.

“He’s got some grand strategy that he can’t revulge.”

If you are like Archie as a CEO, then you are going to have some issues in the future as the industry continues to become more complex. As you add regulations and client restrictions to today’s intricate collection process you will need better tools, better people and better processes. If you are like Archie Bunker and not so willing to embrace technology and new ways of doing business, it is very likely that you will be left behind.

Maybe you are a […]


I remember when collections was simple. By Phillip W. Duff

Collections processes used to be simple but actual debt collections was not easy here is a great example of a payment process in the 80’s; The debtor, yes they were called debtors back then, agreed to send you 12 postdated checks for $56.11 each to pay his Shell Oil bill. You talked to him at his work so he had to go home to get the checkbook and write out 12 checks dated one month apart. Then since you created such a sense of urgency in getting the payment ASAP he goes to the Greyhound bus station with the checks. Remember this is before FED Ex, UPS, Express mail…

The debtor sends the 12 checks on Greyhound Package Express and it arrives 2 days later at our local Greyhound station for pick up after transferring from bus to bus. The collection manager drives to the bus station daily to pick up our […]



Collection software is application software, which in turn is referenced as follows in Wikipedia. “Application software (an application) is a set of computer programs designed to permit the user to perform a group of coordinated functions, tasks, or activities. Today’s collection software industry has developed over a period of about 30 years, with the first systems setting out to automate manual card systems. These systems also required solid front and back end processing for important areas like new business posting and client remittance statements.
As developers became more comfortable and users looked for more features, we saw the incorporation of dialers, third part interfaces and business rules into collection systems. In addition, most of these systems either ran on proprietary hardware and software, or on standard PC-based systems. Regardless, changes in computer technology forced vendors to make changes to keep up with those advances. Unfortunately, many vendors did not change their core technology design and advertised their ³hardware platform updates² as enhancements.
This did […]



My son once told me that we really should not have any “problems” in life. He explained the two types of problems we face – those we can solve and those we can not. Those we can solve, we go ahead and take care of them quickly. And the ones we can not solve? We ignore them and focus on something better! Simple advice that has always worked for me.

With regard to the FCC rulings, we made a conscious decision to wake a sleeping dog, and that dog got up and bit us hard. Yes, the new rules from the FCC present some painful, new challenges. While experts are predicting gloom and doom, we have to look for the silver lining. Of course there is opportunity and hope. Let’s just look at ourselves for a minute. We have not changed much in the last 10 years. We are an […]



Quantrax has announced that its 2015 user conference will be held in Deerfield Beach, Florida from October 19th to 22nd. Quantrax once again looks forward to a very productive meeting, that should see some of its newer clients attend for the first time. There is significant investment in the base system, and Quantrax anticipates excellent turnout and interest in this year’s conference. Quantrax will formally announce RMEx Version 4.2 at this meeting, with significant enhancements in their collector interface and mobile computing features.



Quantrax will once again be represented at this year’s annual ACA convention. We look forward to meeting new people and catching up with our clients who will be there. Please contact the office if you would like to set up an appointment to discuss Quantrax or our products. We do not have a booth, but will be glad to set up some time to talk with you.


Collection Bureau of the Hudson Valley, Inc. Ramp Up the Collection Rate

Collection Bureau of the Hudson Valley, Inc (CBHV) is a 3rd party collection and debt recovery agency based in Newburgh, New York, which runs campaigns for clients all across the

United States. CBHV has been a Quantrax customer and used their collections management system almost since it was developed in 1990. Running smaller campaigns and dialing in preview mode (a single account being retrieved when the agent is ready and screen-popped for his/ her approval), each agent had his own set of accounts to be followed up, and the system went through them one by one.

During the early 2000s, Sytel and Quantrax worked together to integrate the Sytel predictive dialer with the Quantrax collections software. This involved not only a tight software integration but also negotiation between quite separate systems; Quantrax on the IBM AS/400 (now known as the i5), Sytel on a standard Windows server. In the resulting integrated […]