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COLLECTION SOFTWARE – DO THE NEW FCC RULINGS CHANGE THE LANDSCAPE?

Collection software is application software, which in turn is referenced as follows in Wikipedia. “Application software (an application) is a set of computer programs designed to permit the user to perform a group of coordinated functions, tasks, or activities. Today’s collection software industry has developed over a period of about 30 years, with the first systems setting out to automate manual card systems. These systems also required solid front and back end processing for important areas like new business posting and client remittance statements.
As developers became more comfortable and users looked for more features, we saw the incorporation of dialers, third part interfaces and business rules into collection systems. In addition, most of these systems either ran on proprietary hardware and software, or on standard PC-based systems. Regardless, changes in computer technology forced vendors to make changes to keep up with those advances. Unfortunately, many vendors did not change their core technology design and advertised their ³hardware platform updates² as enhancements.
This did […]

 

WHY WE SHOULD NOT AGONIZE ABOUT THE NEW FCC RULINGS ON THE TCPA!

My son once told me that we really should not have any “problems” in life. He explained the two types of problems we face – those we can solve and those we can not. Those we can solve, we go ahead and take care of them quickly. And the ones we can not solve? We ignore them and focus on something better! Simple advice that has always worked for me.

With regard to the FCC rulings, we made a conscious decision to wake a sleeping dog, and that dog got up and bit us hard. Yes, the new rules from the FCC present some painful, new challenges. While experts are predicting gloom and doom, we have to look for the silver lining. Of course there is opportunity and hope. Let’s just look at ourselves for a minute. We have not changed much in the last 10 years. We are an […]

 

QUANTRAX ANNOUNCES ITS 2015 ANNUAL USER CONFERENCE

Quantrax has announced that its 2015 user conference will be held in Deerfield Beach, Florida from October 19th to 22nd. Quantrax once again looks forward to a very productive meeting, that should see some of its newer clients attend for the first time. There is significant investment in the base system, and Quantrax anticipates excellent turnout and interest in this year’s conference. Quantrax will formally announce RMEx Version 4.2 at this meeting, with significant enhancements in their collector interface and mobile computing features.

 

QUANTRAX WILL BE AT ACA’S ANNUAL CONVENTION IN BOSTON

Quantrax will once again be represented at this year’s annual ACA convention. We look forward to meeting new people and catching up with our clients who will be there. Please contact the office if you would like to set up an appointment to discuss Quantrax or our products. We do not have a booth, but will be glad to set up some time to talk with you.

 

Collection Bureau of the Hudson Valley, Inc. Ramp Up the Collection Rate

Background
Collection Bureau of the Hudson Valley, Inc (CBHV) is a 3rd party collection and debt recovery agency based in Newburgh, New York, which runs campaigns for clients all across the

United States. CBHV has been a Quantrax customer and used their collections management system almost since it was developed in 1990. Running smaller campaigns and dialing in preview mode (a single account being retrieved when the agent is ready and screen-popped for his/ her approval), each agent had his own set of accounts to be followed up, and the system went through them one by one.

Development
During the early 2000s, Sytel and Quantrax worked together to integrate the Sytel predictive dialer with the Quantrax collections software. This involved not only a tight software integration but also negotiation between quite separate systems; Quantrax on the IBM AS/400 (now known as the i5), Sytel on a standard Windows server. In the resulting integrated […]

 

Thoughts from a second-generation collection agency owner 

This is not a time for us to be trapped by compliance requirements at the expense of numerous competitive, legal and operational challenges we also face. Compliance is likely to be a moving target that makes us more reactive with every court decision. As those decisions are made, is it realistic to change with the winds to mitigate risk?

As we realize that many millennials are afraid to make traditional phone calls, there is a need to quickly create a new medium to interact with the consumers of tomorrow. Our focus should be on how we can move forward, reduce costs and increase productivity for tomorrow; embracing online, intelligent negotiation tools to allow today’s younger generation to interact with collection agencies in ways that they are comfortable, not intimidated by. When they become our singular source of revenue, we will hopefully all be experts in a medium that our competitors […]

 

QUANTRAX BRINGS ON NEW CLIENTS TO END 2014 ON A POSITIVE NOTE

After many years of indecision and concern about their future, Quantrax believes that companies are feeling that it is now time to act and look at their options. We have seen new thinking, plans and technology investment, which we welcome! Quantrax has invested significantly, in product, over the last few years, and we are well positioned to strengthen and maintain our presence in the high-end space. Thanks to our new hosting and SaaS (Software as a service) model, we are also reaching markets that we would not have been able to access in the past.
One new client is Advantage Recovery Group, and its owner Raoul Vasquez recently commented as follows.
“Since our company was developed we have out grown many companies offering debt collection software. In the past we have paid less and have received much less. With Quantrax and their knowledgeable support staff, we have finally found the company […]

 
By |February 16th, 2015|Uncategorized|0 Comments