Here you will find several whitepapers regarding the collection industry posted.
Since then, CBHV has enjoyed the benefits of predictive dialing, and have welcomed the ongoing development and additional functionality of the Sytel system. As well as predictive dialing, the Sytel dialer now also provides CBHV with:
- Inbound call queuing and routing
- Call recording, retrieval and playback
- Outbound IVR capability
- A scripting tool to both design and run IVR call flows
- Outbound preview calling for particularly sensitive accounts
CBHV currently log 230,000 agent minutes per month, 99% of which is controlled directly by the dialer system.Read the Whitepaper