Contacting us
CONTACT INFORMATION FOR OUR CLIENTS This section has information on how to contact us, as well as details related to our support for custom modifications. It is important that you review this information and make it available to individuals who may have to contact us for support outside normal hours. Our procedures were designed based [...]
RMEx – Summary of Features
If you have reviewed some of the other information on this site, you probably appreciate the fact that RMEx is based on significantly different concepts compared to other automated systems. For management personnel, trying to understand the concepts before implementing solutions will be a definite advantage. To help you understand the different areas of the [...]
Documentation
These links will display the key RMEx Manuals, special publications and the user documentation for prior releases of RMEx. As you review the documentation, remember that the feature or functionality being described may have been updated on a subsequent release. RMEX Implementation Instruction Suite (This is a set of presentations to prepare you for a [...]
Support & Knowledge Base
We put a lot of time and effort in making sure we have much of the information needed for day to day operations right at your finger tips. Field level help: Putting your cursor on a field and hitting the help button. Our goal is to have help on every field, on every screen. Tip: [...]
Frequently Asked Questions
This area will provide answers to the most frequently asked questions about Quantrax, RMEx (formerly Intelec) and the the IBM iSeries (formerly called the AS/400). The key areas discussed relate to the following. You can skip directly to an item by clicking on it. Is RMEx a complete system or will it integrate with an [...]
Web-based Training
We are always working to update our online training, so you can get the most out of RMEx. We maintain a list of general RMEx training on our Knowledge Base at http://quantrax.kayako.com where you will see on the first page the link called: RMEx: Learning the Basics - Click Here. When you go there you [...]
Product Demonstration
Please contact Quantrax for more information on RMEx, hardware requirements and pricing. We will treat any contact information you provide with respect. All inquiries will be maintained in confidence. We have an interesting presentation that will provide useful information about Quantrax, RMEx and our experiences with intelligent software. The presentation is in two parts. Please [...]
Enhancements
Following is a list of enhancements that Quantrax planned to implement. Many of them have been delivered in recent releases. Account processing On the duplicate options (F3) add the duplication of SS# and date of birth. Work maps - Provide a display that shows what has been worked in each category. Add a [...]
A Checklist for Evaluating Collection Software
While the design and objectives of every system are different, Quantrax Corporation believes that certain functionality in collection systems will make an operation more effective and productive. Collection systems do not place sufficient importance on the efficiency of clerical operations and collector productivity, and the result has been the inability to lower the costs of [...]
RMEx 6.1 Updates
PTF and new RMEx software updates can be found at the top of the Quantrax Knowledge base. To see the Updates, you will need to sign into the KB. If this is your first time in the KB please contact Quantrax and they will set this up for you. For Our Clients Software and PTF’s [...]