Overview   As the internet and its use rapidly develop, it has become necessary for the collection industry to exploit these technologies and increase efficiencies. One of the new challenges facing the debt collection agencies is delivery of information to their clients. The internet provides us with several new choices with regard to delivery of […]

The following is an example of a "Campaign status inquiry" for predictive dialing. Answering machine detection was turned on. Note the small number of abandoned calls compared to the number of live calls (less than 5%).     The following is the agent status display for a predictive campaign. The color coding indicates the mode that […]