This area will bring you news about RMEx, I-Tel, our other products and Quantrax. Visit it often! The link “Contacting us” has useful information about support procedures and Custom Modifications. Please review this section. PTF and new RMEx software updates can be found at the top of the Quantrax Knowledge base. To see the Updates, you [...]

We have done lots of tweaking and fine-tuning of RMEx using feedback from our hosted clients and some premise-based clients. Thank you for the feedback and input.  To see these changes, please visit our knowledge base and login, then go to this link Link: PTF's and updates There have been several enhancements, with the area [...]

We have tried different programs with reference to providing our clients with additional training when needed. However, most of the organized training methods have not been very successful. While training will involve some expenses, its value can not be underestimated. The benefits should very quickly exceed the original investment and the short and long-term value [...]

CONTACT INFORMATION FOR OUR CLIENTS This section has information on how to contact us, as well as details related to our support for custom modifications. It is important that you review this information and make it available to individuals who may have to contact us for support outside normal hours. Our procedures were designed based [...]

These links will display the key RMEx Manuals, special publications and the user documentation for prior releases of RMEx. As you review the documentation, remember that the feature or functionality being described may have been updated on a subsequent release. RMEX Implementation Instruction Suite (This is a set of presentations to prepare you for a [...]

We put a lot of time and effort in making sure we have much of the information needed for day to day operations right at your finger tips. Field level help: Putting your cursor on a field and hitting the help button. Our goal is to have help on every field, on every screen. Tip: [...]

We are always working to update our online training, so you can get the most out of RMEx. We maintain a list of general RMEx training on our Knowledge Base at http://quantrax.kayako.com where you will see on the first page the link called: RMEx: Learning the Basics - Click Here. When you go there you [...]

Following is a list of enhancements that Quantrax planned to implement. Many of them have been delivered in recent releases. Account processing   On the duplicate options (F3) add the duplication of SS# and date of birth.   Work maps - Provide a display that shows what has been worked in each category.   Add a [...]

PTF and new RMEx software updates can be found at the top of the Quantrax Knowledge base. To see the Updates, you will need to sign into the KB. If this is your first time in the KB please contact Quantrax and they will set this up for you. For Our Clients Software and PTF’s [...]

PTF and new RMEx software updates can be found at the top of the Quantrax Knowledge base. To see the Updates, you will need to sign into the KB. If this is your first time in the KB please contact Quantrax and they will set this up for you. For Our Clients Software and PTF’s Educational [...]