FAQ’s
This area will provide answers to the most frequently asked questions about dialers and RMEx's dialer platform I-Tel. In Quantrax's opinion, when is an automated dialer justified in a collection operation? Most collection experts would agree that high account volumes will easily justify a dialer. Traditionally, and even today, dialers are installed to improve productivity [...]
For Our Clients
This area will bring you news about RMEx, I-Tel, our other products and Quantrax. Visit it often! The link “Contacting us” has useful information about support procedures and Custom Modifications. Please review this section. PTF and new RMEx software updates can be found at the top of the Quantrax Knowledge base. To see the Updates, you [...]
Enhancements
Quantrax's investment in the development of I-Tel will be significant. Investing in the research and development is something Quantrax has always taken great pride in doing over the years, and with a complex system such as a dialer, it is very important to make sure that new technology and new functional requirements are incorporated into [...]
Product Information
Quantrax Corporation is proud to have pioneered the development of expert systems (intelligent software) for the collection industry. Although Quantrax's software is used by many collection agencies, the product can be utilized in any high volume receivables management environment. Our primary product RMEx was originally designed to overcome the weaknesses of existing data-based systems, increase [...]
Helpdesk and Downloads
Downloads Project Request Form Knowledge Base RMEx 2 RMEx 2Updates I-Tel Version 10
Software and PTF’s
We have done lots of tweaking and fine-tuning of RMEx using feedback from our hosted clients and some premise-based clients. Thank you for the feedback and input. To see these changes, please visit our knowledge base and login, then go to this link Link: PTF's and updates There have been several enhancements, with the area [...]
Glossary of CTI
A dynamic and up-to-date glossary of terms used in voice processing, fax processing and computer telephony integration. A A-law A method of coding an analogue signal digitally which is used mainly in Europe and Asia. Similar to mu-law, but uses a different amplitude table mapping, so that recordings made with A-law coding are not compatible [...]
The RMEx Story
Several years ago, we believed that changes in the collection industry called for a new and innovative approach to dealing with old problems. The challenge of defying conventional wisdom combined with technical vision and innovation, motivated Quantrax Corporation to design and build a new collection system incorporating the concepts of artificial intelligence and knowledge-based technology. [...]
Educational Programs
We have tried different programs with reference to providing our clients with additional training when needed. However, most of the organized training methods have not been very successful. While training will involve some expenses, its value can not be underestimated. The benefits should very quickly exceed the original investment and the short and long-term value [...]
An Overview of RMEx
While the concepts of Artificial Intelligence have been understood for several years, its application to solve common business problems has been relatively limited. This article discusses the development and use of AI in the debt collection industry. The system was initially developed for use in the United States where over US$ 80 billion is annually [...]