This area will provide answers to the most frequently asked questions about dialers and RMEx's dialer platform I-Tel. In Quantrax's opinion, when is an automated dialer justified in a collection operation? Most collection experts would agree that high account volumes will easily justify a dialer. Traditionally, and even today, dialers are installed to improve productivity [...]

Quantrax's investment in the development of I-Tel will be significant. Investing in the research and development is something Quantrax has always taken great pride in doing over the years, and with a complex system such as a dialer, it is very important to make sure that new technology and new functional requirements are incorporated into [...]

A dynamic and up-to-date glossary of terms used in voice processing, fax processing and computer telephony integration. A A-law A method of coding an analogue signal digitally which is used mainly in Europe and Asia. Similar to mu-law, but uses a different amplitude table mapping, so that recordings made with A-law coding are not compatible [...]