It is unfortunate that collection operations are measured and evaluated based on the number of people they employ! Many years ago, we questioned the wisdom of that approach and set out to create a system that could generate significantly higher numbers for “revenue per collector” as well as low ratios for support personnel compared to collectors. RMEx lends itself to significant improvements in cost reduction, increased management control and gains in productivity, compared with traditional systems. We have analyzed the impact of RMEx and its “intelligent” approach within different collection operations. Based on this research we have considered a 50-user operation to show the benefits that RMEx brings. It is not uncommon to find that an existing 50-user operation can collect as much as they did with their prior system, with a staff of 30 and RMEx. That is a reduction of 40 percent in people costs and if […]