Look around you and remember. Look at yourself. If you are over 50, you probably remember communicating with friends overseas, using air mail. Today the post office has seen e-mail wipe out the overseas mail business. Travel agencies were replaced by web-based ticketing options. You can listen to and buy the latest music without ever leaving your home. The New York City taxicab medallion has lost half its million dollar value to the competition offered by Uber and related businesses. Add cell phones that have replaced digital cameras, music players, video recorders and GPS’s and you have a long list of products and jobs that have been ruthlessly displaced by software that is exponentially increasing productivity.
The collection industry has been a labor-intense business for the last 30 years. You have to locate people and talk to them on the phone. While we say we are automated and used modern […]