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IT’S SOMETIMES EASY TO PREDICT THE FUTURE!

I have had several people e-mail me with comments about some of the articles I recently published about the state of collection technology. One of the questions I was asked more than once was “Why do you think your technology is better than what I have?” While going though some old documents, I recently came across an interview I had given to a magazine, at least 10 years ago. I do not recall if and where the interview was published, but I found some of the notes from those meetings. After several years, it made interesting reading, since we had predicted events that were not even considered important or possible at the time.

Here are excerpts from that interview.

EDITOR – In a period where we have seen the number of vendors shrink compared to 10 years ago, you have survived for about 15 years as a collection software company. […]

 

WHAT DOES THE ONTARIO SYSTEMS ACQUISITION OF COLUMBIA ULTIMATE MEAN FOR THE INDUSTRY AND COLUMBIA ULTIMATE’S USERS?

The timing of the announcement could not have been more interesting! If you wanted publicity, a few days before the Annual ACA Conference had to be the best time. We did not keep count, but it was many times that we were asked “What do you think they are going to do?” I am sure that Columbia Ultimate’s clients will see this in one way, while Ontario Systems will present this positively from a marketing angle. But spin aside, what does this really do for the industry and Columbia Ultimate’s clients? I decided to write this article, not to advertise or promote Quantrax, but because I feel that I am uniquely qualified to discuss the topic. I was also tired of answering the same question over and over again, and this would handle that problem too!

I started in the collection industry at a company called Dexel Systems in the […]

 

QUANTRAX ENJOYS A VERY PRODUCTIVE ACA CONVENTION

Quantrax was at the recently concluded Annual ACA Convention in Denver. Represented by Mark Namba and Ranjan Dharmaraja, they met with their clients, and had a chance to introduce their technology to several attendees. There was a great deal of interest in the new Mobile Suite. The acquisition of Columbia Ultimate by Ontario Systems was by far the most discussed topic.

It was clear that there was less concern and apprehension within the industry, compared to prior years. Companies seem to have accepted that the present regulations are here to stay, at least for the foreseeable future. The reluctance to invest in technology, seems to have changed. This is very positive for technology vendors who have waited patiently for the investment climate to change. The real cost of aging collection software seemed to be better understood by many of the attendees who were either owners or decision-makers. The interest in […]

 

QUANTRAX CORPORATION ANNOUNCES THE APPOINTMENT OF MARK NAMBA AS DIRECTOR OF BUSINESS DEVELOPMENT

Quantrax Corp. would like to introduce Mark Namba as Director of Business Development and Strategic Analytics. As the collection industry looks for the right technology to carry it into the next era, “Quantrax is well positioned to be the software of choice for the future, and the addition of Mark Namba is just another piece of the puzzle” stated Quantrax owner Ranjan Dharmaraja.

Mark’s background has clearly demonstrated his ability to create market penetration, segmentation strategies, forecasting and close ratio improvement strategies. Mark will be in charge of all current marketing activities as well as creating new sales and distribution strategies and channels. “I have been watching the industry turmoil and seeing Quantrax’s proactive responses to today’s and tomorrow’s challenges made me want to be part of the future of debt collection.” Mark Namba stated with excitement.

For the last 10 years Mark was Regional Sales Manager for Enghouse Interactive (IAT […]

 

WHY WE SHOULD NOT AGONIZE ABOUT THE NEW FCC RULINGS ON THE TCPA!

My son once told me that we really should not have any “problems” in life. He explained the two types of problems we face – those we can solve and those we can not. Those we can solve, we go ahead and take care of them quickly. And the ones we can not solve? We ignore them and focus on something better! Simple advice that has always worked for me.

With regard to the FCC rulings, we made a conscious decision to wake a sleeping dog, and that dog got up and bit us hard. Yes, the new rules from the FCC present some painful, new challenges. While experts are predicting gloom and doom, we have to look for the silver lining. Of course there is opportunity and hope. Let’s just look at ourselves for a minute. We have not changed much in the last 10 years. We are an […]