INTEGRATION
WITH RMEx 
The
integration of the dialer with your collection software will define
and characterize the value of the benefits you will derive from
your system. The primary objectives of collection software are to
manage your accounts and resources, while the the focus of the dialer
is to manage both outbound and inbound calls. These are completely
independent objectives that need to be carefully integrated to generate
successful results with high levels of automation. The
areas we are referring to as requiring integration incl ude
the following :
- Your collection
system should manage the important collection activities on your
accounts. This includes scheduling and sorting specific accounts
for the
dialer as well as determining the frequency at which those accounts
should be called again, if a contact is not made. These processes
should be automated with as little manual work required as possible.
- You will
need to tell the dialer what numbers should be called, and in
what order. Often, you will have accounts in different time zones,
and calling times will have to be carefully managed based on specific
rules.
- RMEx will
isolate accounts with phone numbers that should not be
called by a dialer (e.g. disputes). These accounts can be worked
using other options such as manual dialing.......... (more)
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