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Artificial Intelligence Nears the Summit of Hype in Davos

Sundar Pichai at Davos on Jan. 24. Photographer: Jason Alden/Bloomberg

Artificial intelligence approached the summit of hype at this year’s World Economic Forum.

AI was on the lips of seemingly every corporate chief and policy maker attending this year’s conference in Davos, Switzerland. On Wednesday, the term “artificial intelligence” appeared in more than 20 headlines and stories Bloomberg ran about the gathering.

British Prime Minister Theresa May announced a new government-funded center to advise on ethical use of AI and French President Emmanuel Macron launched a 10 billion euro innovation fund aimed at new technologies like AI.

AI is going to be more important than humanity’s mastery of fire or electricity, Google CEO Sundar Pichai said. Alibaba founder Jack Ma warned that AI and robots are going to “kill a lot of jobs” and could start a third world war. “Each technology revolution has made the world unbalanced,” Ma said.

Kai-Fu Lee, the former […]

 
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    ARTIFICIAL INTELLIGENCE IS A GLOBAL TREND, AND IT’S TIME FOR THE DEBT COLLECTION INDUSTRY TO SIGN UP

ARTIFICIAL INTELLIGENCE IS A GLOBAL TREND, AND IT’S TIME FOR THE DEBT COLLECTION INDUSTRY TO SIGN UP

AN INTERVIEW WITH RANJAN DHARMARAJA, CEO OF QUANTRAX CORPORATION
My name is Mark Namba, and I have been in technology and the ARM industry for a very long time. When it was clear that the role of dialers was changing forever, it was time for a career change, and I moved into the different, but familiar area of collection software. I am now proud to be a part of a company that, in my opinion, has single-handedly changed the landscape of collections. Against great odds, Quantrax has relentlessly persevered to educate the industry about intelligent software and its potential. I am not referring to adding analytics or decision-making to a system. I am talking about a system built ground-up to be intelligent in every area of operation.

Although he has not received the recognition he deserves, Ranjan Dharmaraja has supported our industry for many years, designing and building technology that he […]

 

QUANTRAX’S ANNOUNCEMENT STUNS THE COLLECTION INDUSTRY

At around 4PM on October 18th, 2017, at its annual user conference in San Antonio, Quantrax Corporation stunned its audience by announcing that it had created the first software robot for the collection industry.

In the next few minutes, after a short video designed to have the impact of a modern Hollywood movie, Quantrax introduced its clients and visitors to Alex, an intelligent, virtual collection agent. A surprised audience watched a live demonstration of a robot that could understand questions in multiple languages, and speak to a consumer in full sentences. With no prior experience with the product, users were then invited to “try” Alex. Whether it was a balance inquiry, naming the creditors owed, asking for bankruptcy information or handling a dispute, the chatbot responded intelligently, asking questions and notating accounts with the skill and knowledge of a mid-level collection agent. Alex’s ability to negotiate a payment, clearly surprised […]

 

IT’S SOMETIMES EASY TO PREDICT THE FUTURE!

I have had several people e-mail me with comments about some of the articles I recently published about the state of collection technology. One of the questions I was asked more than once was “Why do you think your technology is better than what I have?” While going though some old documents, I recently came across an interview I had given to a magazine, at least 10 years ago. I do not recall if and where the interview was published, but I found some of the notes from those meetings. After several years, it made interesting reading, since we had predicted events that were not even considered important or possible at the time.

Here are excerpts from that interview.

EDITOR – In a period where we have seen the number of vendors shrink compared to 10 years ago, you have survived for about 15 years as a collection software company. […]

 

WHAT A DIFFERENCE 20 YEARS MAKES, AND IT APPLIES TO COLLECTIONS TOO!

The Wall Street Journal is running a story titled, “Learning to Love Intelligent Machines”. It introduces the story with “Twenty years after famously losing to Deep Blue, chess champion Garry Kasparov says that it’s time to embrace AI and its liberating potential”.

That was over twenty years ago (for those of us who were old enough to have followed the story as it happened). Kasparov resigned the final game against the IBM supercomputer Deep Blue on May 11, 1997 and became the first world champion to be defeated in a classical match by a machine. In the last few years, we have seen more examples of artificial intelligence being applied in ways that make machines smarter, subsequently making us smarter. How can we forget that Expedia has replaced travel agents, IBM’s Watson beat the best human Jeopardy players, and a driverless car made a 9-day trip from San Francisco to […]

 

QUANTRAX PRESENTING AT THE ACA INTERNATIONAL 2017 CONVENTION AND EXPO, WITH CARA ROBINSON

Quantrax is very happy to announce that its CEO Ranjan Dharmaraja will be making a presentation “What if your software could think and make decisions? It CAN!” with Cara Robinson, VP Information Technology and Security, Capital Management Services. This conference is scheduled for July 16-18 in Seattle, WA and this presentation will take place on Monday from 9:15 a.m.-10:15 a.m.

Quantrax has been in the collection technology space for over 25 years. Having pioneered the development of intelligent software, Ranjan acknowledges the industry’s recognition of Quantrax’s unwavering passion and vision, in what is now a challenging and competitive industry. Technology is arguably a great differentiator in today’s space, where security, compliance and results play a key role.

Cara Robinson has been a key part of Capital Management’s growth and success, playing the roles of knowledge engineer, collection expert, and technology enabler. She brings a successful track record of both theory and […]

 

QUANTRAX SELECTED TO PRESENT AT THE ACA INTERNATIONAL 2017 CONVENTION AND EXPO

Quantrax is very happy to announce that its CEO Ranjan Dharmaraja will be speaking on the subject “What if your software could think and make decisions? It CAN!”

This important industry conference is scheduled for July 16-18 in Seattle, WA.
Quantrax Corporation