PREDICTIVE DIALING CAMPAIGN STATISTICS 

The following is an example of a "Campaign status inquiry" for predictive dialing. Answering machine detection was turned on. Note the small number of abandoned calls compared to the number of live calls (less than 5%).

   



The following is the agent status display for a predictive campaign. The color coding indicates the mode that the specific agent is in (Talk, Wait or Wrap). For the camapaign, talk time per hour is about 43 minutes. Average wait time is 11 seconds and as the previous chart showed, the abandoned call rate is less than 5%.