MANAGEMENT FEATURES  

The need to "manage" a dialer is unfortunately accepted as the norm within the collection industry. This applies to the managing of accounts as well as monitoring and adjusting the dialer's performance.

There are significant management resources that are traditionally allocated to ensuring that only certain accounts are sent to the dialer at the certain times. With the large volumes of accounts we are talking about, managing a dialer manually can be best described as a losing battle. Based on the design of RMEx, Quantrax has clearly redefined the term "integrated dialer". RMEx's design called for numerous "dialer-related" features as well as complete automation of collection activity with regard to the scheduling of automated phone calls and mail. Our 'Contact Series' allows you to define an automated series of letters and/or phone calls, allowing you to create dialer queues for new accounts. In the early-out environment this can be invaluable. RMEx's knowledge base will allow you to set up flexible and self-adjusting work plans that will make the dialer an integral part of the collection process. You have the ability to move accounts in and out of the dialer at specific times or based on individual circumstances, without any manual effort. This will ensure timely and required effort on all of your accounts. Of course, to obtain the benefit of this technology, you must also strive to incorporate a business model that uses the "artificial intelligence-based features" of RMEx to separate the collectable accounts from those that are less likely to pay. You can then incorporate the results into well-managed, productive dialing campaigns..... (more)