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MANAGEMENT
FEATURES
In addition to the managing of accounts (primarily through Intelec), I-Tel strives to produce management information in the following areas :
The
powerful dialer-related features of Intelec combined with the reporting
capabilities of the dialer will offer you several useful views of
your collection operation, allowing you to better manage and utilize
this most valuable resource. Softdial Reporter™ is designed to bring all of the data generated by Softdial Plugin to any number of management desktops, putting critical data at the fingertips of those who need it. Users can choose from a number of pre-formatted report templates. Using the same tool, you can generate different views of campaign-related information, from statistics down to individual call detail. As an aid to focusing on exactly the data you need, Reporter has a powerful filtering mechanism. For example, it can show
Users can draw on historical as well as current data. Any open reports can be set to update automatically as your agents work, showing you an up to the minute view of the data you choose. Reporter can be used to
Reports can be distributed with ease, by printing what is seen on the screen, or exporting to HTML, Excel or RTF format. If you would like to see when average agent activity has exceeded user-defined levels, Reporter can be set to highlight these values in red text. Within the same report, the user can obtain answers to questions such as:
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There
are significant management resources that are traditionally allocated
to ensuring that only certain accounts are sent to the dialer at
the certain times. With the large volumes of accounts we are talking
about, managing a dialer manually can be best described as a losing
battle. Based on the design of Intelec, Quantrax has clearly redefined
the term "integrated dialer". Intelec's design called
for numerous "dialer-related" features as well as complete
automation of collection activity with regard to the scheduling
of automated phone calls and mail. Our 'Contact Series' allows you
to define an automated series of letters and/or phone calls, allowing
you to create dialer queues for new accounts. In the early-out environment
this can be invaluable. Intelec's knowledge base will allow you
to set up flexible and self-adjusting work plans that will make
the dialer an integral part of the collection process. You have
the ability to move accounts in and out of the dialer at specific
times or based on individual circumstances, without any manual
effort. This will ensure timely and required effort on all
of your accounts. Of course, to obtain the benefit of this technology,
you must also strive to incorporate a business model that uses the
"artificial intelligence-based features" of Intelec to
separate the collectable accounts from those that are less likely
to pay. You can then incorporate the results into well-managed,
productive dialing campaigns.
