MANAGEMENT FEATURES 
The
need to "manage" a dialer is unfortunately accepted as the norm within
the collection industry. This applies to the managing of accounts as well as
monitoring and adjusting the dialer's performance.
There
are significant management resources that are traditionally allocated to ensuring
that only certain accounts are sent to the dialer at the certain times. With
the large volumes of accounts we are talking about, managing a dialer manually
can be best described as a losing battle. Based on the design of RMEx, Quantrax
has clearly redefined the term "integrated dialer". RMEx's design
called for numerous "dialer-related" features as well as complete
automation of collection activity with regard to the scheduling of automated
phone calls and mail. Our 'Contact Series' allows you to define an automated
series of letters and/or phone calls, allowing you to create dialer queues for
new accounts. In the early-out environment this can be invaluable. RMEx's knowledge
base will allow you to set up flexible and self-adjusting work plans that will
make the dialer an integral part of the collection process. You have the ability
to move accounts in and out of the dialer at specific times or based on individual
circumstances, without any manual effort. This will ensure timely and
required effort on all of your accounts. Of course, to obtain the benefit
of this technology, you must also strive to incorporate a business model that
uses the "artificial intelligence-based features" of RMEx to separate
the collectable accounts from those that are less likely to pay. You can then
incorporate the results into well-managed, productive dialing campaigns.....
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