INTEGRATION WITH RMEx 
The
integration of the dialer with your collection software will define and characterize
the value of the benefits you will derive from your system. The primary objectives
of collection software are to manage your accounts and resources, while the
the focus of the dialer is to manage both outbound and inbound calls. These
are completely independent objectives that need to be carefully integrated to
generate successful results with high levels of automation. The areas
we are referring to as requiring integration incl
ude
the following :
- Your collection
system should manage the important collection activities on your accounts.
This includes scheduling and sorting specific accounts for the
dialer as well as determining the frequency at which those accounts should
be called again, if a contact is not made. These processes should be automated
with as little manual work required as possible.
- You will need to tell
the dialer what numbers should be called, and in what order. Often, you will
have accounts in different time zones, and calling times will have to be carefully
managed based on specific rules.
- RMEx will isolate accounts
with phone numbers that should not be called by a dialer (e.g. disputes).
These accounts can be worked using other options such as manual dialing..........
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