ENHANCEMENTS TO THE DIALER PLATFORM

Updated April 20th 2009

Quantrax's investment in the development of I-Tel will be significant. Investing in the research and development is something Quantrax has always taken great pride in doing over the years, and with a complex system such as a dialer, it is very important to make sure that new technology and new functional requirements are incorporated into the product. Today, I-Tel is a stable, flexible product that offers all the different forms of outbound dialing, inbound call management and call recording. It is also fully integrated with Intelec and does not require downloads of calling lists or uploads of dialer activity to to Intelec. As we add functionality to Intelec, there will be corresponding changes to I-Tel in the area of the dialer product and its integration with Intelec.

Following is a list of some of the the enhancements that are presently being developed. Along with the item, we have projected the anticipated version and time frame in which the change will be available. Note that these dates are subject to change.

Release 10.1.0.65

This is the last release version 10.1. It is currently installed in five different clients.

It is compatible with and requires Intelec version 8.26.

The key features are:

Call Blending.

Call transfers within blended campaigns.

Compatibility with Sytel reporter.

Initial release of call monitoring

Release 10.2

This is the first release of version 10.2. It is currently being tested in Quantrax. It is not yet installed on a client site.

It is compatible with and requires Intelec version 8.26.

The key features are:

Master/Slave Licensing

Softdial Publisher and Reporter

Improved call monitoring facilities (coaching / barge-in) to an agent session

Skills Based routing

SAPI-based TTS

Dynamic Provisioning and Configuration

Supervisor Tools
Reassigning Agents to other campaigns
Campaign Job Management (Starting/Stopping Campaigns)
Changing Scripter2 Configuration
IVR Agent allocation

Other Features
Pop the Alert monitor
Run an external command (eg sendemal)
Send a message to CallGem (eg launch a workflow process)
Encryption of DTMF Digits

Release 10.3

This is the first release of version 10.3. It is currently being developed by Sytel. It will be delivered to Quantrax by July 31st and will be tested in the first two weeks of August.

The key features are:

Call Recording Viewer

Other features yet to be determined.