| 
ENHANCEMENTS
TO THE DIALER PLATFORM
Updated April
20th 2009
Quantrax's
investment in the development of I-Tel will be significant. Investing
in the research and development is something Quantrax has always
taken great pride in doing over the years, and with a complex system
such as a dialer, it is very important to make sure that new technology
and new functional requirements are incorporated into the product.
Today, I-Tel is a stable, flexible product that offers all the different
forms of outbound dialing, inbound call management and call recording.
It is also fully integrated with Intelec and does not
require downloads of calling lists or uploads of dialer activity
to to Intelec. As we add functionality to Intelec, there will be
corresponding changes to I-Tel in the area of the dialer product
and its integration with Intelec.
Following is a list of some of the the enhancements that are presently
being developed. Along with the item, we have projected the anticipated
version and time frame in which the change will be available. Note
that these dates are subject to change.
Release 10.1.0.65
This is the
last release version 10.1. It is currently installed in five different
clients.
It is compatible
with and requires Intelec version 8.26.
The key features
are:
Call Blending.
Call transfers
within blended campaigns.
Compatibility
with Sytel reporter.
Initial release
of call monitoring
Release
10.2
This is the
first release of version 10.2. It is currently being tested in Quantrax.
It is not yet installed on a client site.
It is compatible
with and requires Intelec version 8.26.
The key features
are:
Master/Slave
Licensing
Softdial Publisher
and Reporter
Improved call
monitoring facilities (coaching / barge-in) to an agent session
Skills Based
routing
SAPI-based TTS
Dynamic Provisioning
and Configuration
Supervisor Tools
Reassigning Agents to other campaigns
Campaign Job Management (Starting/Stopping Campaigns)
Changing Scripter2 Configuration
IVR Agent allocation
Other Features
Pop the Alert monitor
Run an external command (eg sendemal)
Send a message to CallGem (eg launch a workflow process)
Encryption of DTMF Digits
Release
10.3
This is the
first release of version 10.3. It is currently being developed by
Sytel. It will be delivered to Quantrax by July 31st and will be
tested in the first two weeks of August.
The key features
are:
Call Recording
Viewer
Other features
yet to be determined.

|